VIVA MÁLAGA TOURS, S.L.

(hereinafter, the Company) guarantees the protection of all personal data provided by the user on the website [www.vivamalagatours.com](https://www.vivamalagatours.com). In compliance with the provisions of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), users are informed of the following:

1. Data Controller

  • Company Name: VIVA MÁLAGA TOURS, S.L.
  • Tax ID (CIF): B88949235
  • Registered Address: Calle Cedrón, 20, 2º-7, 29003 Málaga, Spain
  • Contact Email: info@vivamalagatours.com
  • Registro Turístico de Andalucía C.I.AN 298261-3
  • GRUPO MAYORISTA -MINORISTA MODALIDAD ONLINE

2. Purpose of Data Processing

We process the information provided by interested parties for the following purposes:

  • Booking and Contract Management: To process requests for excursions, private tours, payments, and the administrative management of the contracted service.
  • Customer Service: To respond to inquiries sent through our web forms, email, or direct messaging channels (such as WhatsApp).
  • Compliance with Legal Obligations: Issuing invoices and complying with applicable tax, tourism, and commercial regulations.

3. Legal Basis for Processing

The legal basis for processing your data is:

  • Performance of a Contract: To handle pre-booking requests and formalize bookings for tours and excursions.
  • Explicit Consent of the Data Subject: By accepting this privacy policy through the check-boxes enabled on our forms and contact channels (including WhatsApp).
  • Compliance with Legal Obligations: For invoicing and compliance with current tax laws.

4. Data Retention Period

Personal data provided will be retained as long as the commercial relationship is maintained or until its erasure is requested by the data subject. In the event of a purchase or contract, data associated with invoicing will be stored for the periods required by tax legislation (a minimum of 4 years).

5. Recipients and Data Sharing

Data will not be transferred to third parties except where there is a legal obligation or when necessary for the provision of the service (e.g., banking entities for payment processing or IT and hosting service providers within the EU).

6. Rights of the User

Any user has the right to obtain confirmation as to whether or not VIVA MÁLAGA TOURS, S.L. is processing personal data concerning them.

You have the right to:

  • Access your personal data.
  • Request the rectification of inaccurate data.
  • Request the erasure of your data (right to be forgotten) when it is no longer necessary.
  • Request the restriction or object to the processing of your data.
  • Request the portability of your data.

To exercise these rights, you may send an email to info@vivamalagatours.com attaching a copy of an identity document (ID or Passport) and indicating “Data Protection” in the subject line.

If you consider that your rights have not been satisfied, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.